Shipping Policy – ETC Shoes

Effective Date: 09/30/2025

At ETC Shoes, we aim to deliver your order as quickly and smoothly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers worldwide. By placing an order on www.etcshoes.com, you agree to the terms outlined below.

1. Order Processing Times

Orders are processed within 2–5 business days (Monday–Friday, excluding holidays).
During peak seasons (Black Friday, Christmas, sales), processing may take up to 7 business days.
Orders placed after 2:00 PM GMT-6 will be processed the next business day.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping: 12–18 business days
Express Shipping: 7–12 business days (where available)
International Shipping: Delivery times vary depending on destination and customs clearance.

📌 Please note: Delivery times are estimates provided by carriers. ETC Shoes is not responsible for delays caused by customs, weather, strikes, or carrier issues.

3. Shipping Costs

Free Standard Shipping on all orders.
Express shipping rates are calculated at checkout.
International shipping costs depend on destination and will be displayed at checkout.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
You can track your order directly on our website or through the carrier’s site.
Tracking updates may take 24–48 hours to appear.

5. Shipping Restrictions

We currently ship to most countries worldwide.
Some products may have restrictions depending on local import regulations.

6. Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, customs fees, or taxes imposed by your country.
These charges are not included in the product price or shipping fees at checkout.
Customers are responsible for paying any additional costs required by their local customs authority.
ETC Shoes is not responsible for delays caused by customs clearance.

7. Lost or Stolen Packages

Once an order is marked as delivered by the carrier, ETC Shoes is not liable for lost or stolen packages.
Customers should file a claim directly with the carrier if a package is missing after delivery confirmation.
If your package is lost in transit (before delivery), contact support@etcshoes.com, and we will assist you.

8. Wrong Address Disclaimer

It is the customer’s responsibility to provide the correct shipping address at checkout.
If you realize an error after placing an order, contact us immediately at support@etcshoes.com.

If the order has already shipped, we cannot redirect it and are not responsible for undeliverable packages.

9. Order Delays

While most orders arrive within the estimated timeframe, unexpected delays may occur due to:
- High seasonal demand
- Customs inspections
- Weather events or carrier delays
ETC Shoes will do its best to assist you but cannot guarantee delivery dates.

10. Contact Us

For shipping-related questions or concerns, please contact:

ETC Shoes – Shipping Department

📧 Email: support@etcshoes.com

🌍 Website: www.etcshoes.com