Privacy Policy – ETC Shoes

Effective Date: 09/30/2025

At ETC Shoes, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.etcshoes.com or purchase from us.

By accessing or using our website, you consent to the terms described below.

1. Information We Collect

We may collect different types of information depending on how you interact with our website:

A. Personal Information You Provide

When you make a purchase, create an account, subscribe to our newsletter, or contact us, we may collect:

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via third-party gateways; we do not store your full card details)

B. Information Collected Automatically

When you browse our website, we may automatically collect:

IP address and geolocation data
Browser type, operating system, and device type
Pages viewed, products browsed, time spent on site
Cookies and similar tracking technologies

C. Information from Third Parties

We may receive information from trusted partners, including payment providers, advertising networks, and analytics platforms, to enhance your experience.

2. How We Use Your Information

We use the information we collect for several purposes, including but not limited to:

Order Fulfillment: Processing payments, shipping products, and handling returns/exchanges.
Customer Service: Responding to inquiries, resolving issues, and providing support.
Marketing: Sending promotional offers, newsletters, or personalized recommendations (only if you consent).
Website Improvement: Analyzing usage patterns to improve our site’s design, content, and navigation.
Fraud Prevention & Security: Detecting suspicious activity and protecting against unauthorized transactions.
Legal Compliance: Meeting obligations under applicable laws and regulations.

3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

Service Providers: Payment processors, shipping carriers, IT and hosting providers, and marketing platforms (e.g., Shopify, PayPal, Stripe, Klaviyo).
Business Transfers: If ETC Shoes undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Legal Requirements: When required by law, court order, or to protect our legal rights.

4. Cookies & Tracking Technologies

ETC Shoes uses cookies and similar technologies to:

Remember your cart and preferences
Provide secure login sessions
Measure site traffic and performance
Deliver personalized ads and promotions

You can manage cookies through your browser settings, but disabling them may affect functionality.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law. For example:

Order information is generally kept for 7 years for tax and accounting purposes.
Marketing data is retained until you unsubscribe.

6. Your Rights

Depending on your location, you may have the following rights:

Access & Correction: Request a copy of your data or correct inaccurate details.
Deletion: Request that we erase your personal information.
Opt-Out: Unsubscribe from marketing communications at any time.
Data Portability: Request that we transfer your information to another provider.
Restrict Processing: Ask us to limit how we use your information.

To exercise these rights, contact us at support@etcshoes.com.

7. Data Security

We take data protection seriously. Our website uses SSL encryption and secure hosting to protect your information. We also implement access controls, monitoring systems, and staff training to safeguard your data.

8. International Data Transfers

If you access our website from outside [your base country], your data may be transferred and processed in countries with different data protection laws. By using our services, you consent to such transfers.

9. Children’s Privacy

ETC Shoes does not knowingly collect information from children under 13. If we become aware that we have inadvertently collected such data, we will delete it immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

ETC Shoes – Privacy Office

📧 Email: support@etcshoes.com

🌍 Website: www.etcshoes.com