Frequently Asked Questions – ETC Shoes
Welcome to the ETC Shoes FAQ page. Here you’ll find answers to our most common customer questions. If you don’t see your question here, feel free to contact us via live chat or email at support@etcshoes.com
👠 Product & Sizing
Q: How do I know which size to order?
A: We recommend selecting your usual size. If you have a high instep or wider feet, choose one size larger for the best comfort. Each product page includes a size guide for reference.
Q: Will the shoes stretch or adapt to my feet?
A: Yes. Our shoes are crafted in genuine leather that naturally molds to the shape of your feet over time, becoming more comfortable with wear.
Q: Do you restock sold-out items?
A: Some bestselling styles are restocked, but many designs are limited edition and may not return. If you love a pair, we suggest ordering while your size is available.
🚚 Shipping & Delivery
Q: How long will it take to receive my order?
A: Standard shipping takes 12–18 business days, and express shipping (where available) takes 7–12 business days. Processing time is 2–5 business days.
Q: Do you ship internationally?
A: Yes, we ship worldwide. International delivery times may vary depending on customs clearance.
Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link. You can track your order on our site or via the carrier’s website.
🔄 Returns & Exchanges
Q: Can I return my order if it doesn’t fit?
A: Absolutely. You may return unworn items within 60 days of delivery. Items must be in their original packaging with tags attached.
Q: Do you offer exchanges?
A: Yes. We offer exchanges for size or color, subject to availability. If your desired size is unavailable, we’ll issue a refund.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the product is defective or incorrect.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Shopify-supported payment methods. Local options may also appear depending on your country.
Q: Is my payment information secure?
A: Yes. Payments are processed via secure third-party providers (Shopify Payments, PayPal, etc.). We never store your full credit card details.
🎁 Promotions & Black Friday
Q: Do you offer Black Friday or holiday discounts?
A: Yes! We offer exclusive holiday deals up to 50% OFF during Black Friday and Cyber Monday. Sign up for our newsletter to get early access.
Q: Can I combine discounts or promo codes?
A: Only one discount code can be applied per order unless otherwise stated. Free shipping offers are applied automatically if eligible.
🛠 Product Care
Q: How do I take care of my shoes?
A: We recommend cleaning leather shoes with a soft, damp cloth and using a neutral shoe cream for shine. Store in a cool, dry place away from direct sunlight.
Q: Are ETC Shoes waterproof?
A: Our shoes are crafted from genuine leather, which is naturally durable but not fully waterproof. Use a waterproofing spray for extra protection.
📩 Contact & Support
Q: How can I contact ETC Shoes?
A: You can reach us via:
- Live Chat (bottom-right corner of our site)
- Email: support@etcshoes.com
- Contact Form on our Contact Page
Q: When can I expect a reply?
A: Our support team responds within 12–24 business hours (Monday–Friday).